You In Mind
Our Communication Should Work For You.
People Communicate, Process Information And Take Part In Different Ways. Tell Us What Helps, And We Will Make Reasonable Changes To How We Contact You, Explain Things And Work With You.
Phone CallsWhatsAppVoice NotesText MessagesEmailVideo CallsWritten SummariesIn Person
Choose What Works
More Than One Way To Communicate.
You Can Choose One Method, Mix Several, Or Change Your Mind Later.
Practical Adjustments
You Do Not Need To Fit A Category.
You May Have A Diagnosis, Several Conditions, No Formal Diagnosis, Or Simply Know That Certain Ways Of Communicating Are Easier.
One Main Point Of ContactNo Unexpected Telephone CallsWritten Meeting SummariesFriendly RemindersExtra Time For DecisionsShorter Or Rearranged MeetingsCaptioned Video CallsAccessible Or Enlarged DocumentsForms Completed TogetherA Support Person In MeetingsClear, Manageable Next StepsInformation Explained More Than Once
Consistency Matters
The Benefit Of A Team, Without Being Passed Around.
Where Possible, You Will Have One Main Contact Who Understands What You Are Trying To Do And How You Prefer Us To Communicate.
Other People May Help Behind The Scenes, But You Should Not Need To Repeatedly Explain Your Needs Or Agreed Adjustments To Every Person.
Across Local People
This Applies To Everything We Do.
Candidate Applications
Talk Through Requirements, Complete Forms Together And Break The Process Into Clear Stages.
Volunteering
Match Tasks, Communication And Timings To What You Can Realistically Manage.
Local Help
Explain Applications, Evidence And Decisions In A Way That Is Clear And Respectful.
Campaigns And Events
Offer Written, Spoken, Video And In-Person Ways To Take Part Where Practical.
Donations And Funding
Explain Amounts, Choices, Deadlines And Records Without Relying On One Format.
Questions And Complaints
Give Clear Next Steps, A Named Contact And A Suitable Way To Respond.
How It Works
Simple, Practical And Individual.
Tell Us
Explain What You Are Trying To Do And What Makes Communication Or Participation Difficult.
Agree
We Discuss Practical Methods And Reasonable Adjustments That May Help.
Record
With Your Permission, We Can Record Useful Preferences So You Do Not Keep Repeating Them.
Adapt
We Review The Approach And Change It When Something Is Not Working.
Website Accessibility
Accessibility Tools Are Included, But They Are Not The Whole Of You In Mind.
Use The Website Controls To Adjust Text Size, Contrast, Spacing And Movement. You Can Also Read The Accessibility Statement Or Report A Problem.
Tell Us What Helps
Start With The Practical Change You Need.
You Do Not Need To Provide More Medical Information Than Is Necessary. Tell Us Which Parts Of Communication, Meetings, Information Or Decision-Making Create Barriers, And What Would Make Them Easier.